Why Quality Matters in Branded Merchandise

When it comes to branded merchandise, quality says everything about your brand.

It’s one of the first things people notice – not just how a product looks, but how it feels, performs, and lasts. The quality of your promotional items reflects the quality of your business. A low cost, poorly made product risks disappointing your clients, and can actually harm your brand reputation; while a well-chosen, high-quality item creates a positive and lasting impression.

In our video above, Managing Director James Biggin shares why product quality should always come before quantity, and how it can make or break your marketing investment.

Why Quality Counts

When you give a branded product to a client or team member, it’s more than just a gesture, you’re making a statement about your brand and what it represents.

If you wouldn’t buy or use the product yourself, it’s not the right choice for your logo. Research consistently shows that quality directly impacts brand perception and loyalty:

• 78% of people say the quality of an item influences whether they keep it long-term (BPMA).
• 58% agree that quality is more important than quantity when it comes to promotional products they receive. (PPAI)
• Conversely, a poor-quality product can reduce repeat engagement – 56% of recipients said they would think less of a brand that gave them a low-quality free gift (ASI).
• 46% of consumers say they have a more positive opinion of a brand after receiving a quality promotional product (PPAI).

So in short, better quality = longer use = more brand exposure.

The Long-Term Value of Quality Merchandise

Branded merchandise is a marketing investment, whether you choose to give them out at events, to support product launches or treat loyal customers and staff.

A higher-quality product:

• Lasts longer, keeping your logo visible for months or even years
• Feels premium, leaving a strong brand impression
• Is reused, delivering repeat exposure and sustainability benefits
• Reduces waste, since recipients are more likely to keep it rather than discard it

While budget-friendly items have their place, selecting the right quality for the right audience will always deliver better ROI.

Balancing Quality and Cost

Quality doesn’t have to mean luxury – it’s about being fit for purpose.

Here’s how we help clients balance quality and budget:

1. Know your audience: A reusable bottle for an active audience might need durability; for a corporate client, a sleek pen or notebook may feel more appropriate.
2. Choose products people will use: Practicality adds value and longevity.
3. Consider sustainability: Recycled, UK-made or sustainably produced items often combine great quality and brand ethics.
4. Use our expertise: We often see these items in the flesh and have many years of expertise with judging the quality of branded items.
5. Request samples: If you would like an extra reassurance, we recommend reviewing samples before ordering at scale.

A well-made mid-range product will always outperform a cheap giveaway in brand impact.

What Makes a Branded Product “High Quality”?

There are several indicators of quality across product categories:

When Quality Goes Wrong

It’s easy to underestimate how much damage a cheap product can do. Imagine handing a client a pen that doesn’t write, a bottle that leaks, or a notebook with paper too thin to use – each small disappointment chips away at trust.

A Promotional Products Association study found that 72% believe that the quality of promo reflects the reputation and professionalism of the company.

Our Quality Control Process

At Steel City Marketing, we have strict quality assurance procedures to protect your brand:

✅ Trusted suppliers: All vetted via the BPMA and compliant with UK and EU safety standards
✅ Samples available: So you can feel confident before production
✅ Proof approval: Visuals provided to confirm positioning, colour and branding
✅ Final checks: Every item passes quality inspection before despatch

With clear communication, the right product choice and quality control, even urgent projects can meet the standard of quality required.

You can read our order process here.

FAQs

What does “premium quality” mean in branded merchandise?
Premium quality refers to durability, feel, and finish – materials and branding that create a positive, lasting impression and perform reliably.

Can you help me choose quality products within my budget?
Yes. We’ll recommend proven items that balance cost and quality. Often a slightly higher upfront cost saves money (and reputation) in the long term.

Do quality products take longer to deliver?
Quality items do not necessarily take longer to deliver. Many UK-made premium lines are held in stock and available with express delivery.

How can I check product quality before ordering?
We offer visuals and samples before production, so you can check the look and feel first.

Are sustainable products also high quality?
Yes sustainable products are often high quality. In fact, many recycled, sustainable and UK-made options are built to last. They align with both environmental and branding goals.

Conclusion

Quality branded merchandise builds trust, enhances reputation, and drives real brand engagement. It’s not just about having your logo on an item, it’s about what that item says about your brand.

Whether you’re ordering notebooks, bottles or apparel, the principle remains the same: Choose items you’d be proud to use yourself.

✅ They’ll last longer
✅ Reflect your values
✅ And leave a far better impression

You may be interested in:

• How to Choose Branded Products
• Branded Merchandise Lead Times Explained
• Branded Product Colours: How to Match Merchandise to Your Brand

Watch more quick videos to help with choosing your merchandise here: Branded Products Minute Playlist on YouTube