Client Happiness
Client Happiness
LiveWe pride ourselves on delivering a seamless, transparent client journey, from first contact right through to delivery of our branded merchandise.
They tell us if they were completely happy, it was a good performance, there were some issues or there were major issues. You can see in real time how our clients are rating us on this webpage.
91.6%
Completely Happy
6.4%
Good Performance
1%
Some Issues
1%
Major Issues
Our Last 100 Ratings
We constantly monitor our feedback to make sure we’re delivering an exceptional service. If a client is unhappy, we will do our best to understand why, resolve any issues and learn from the experience.
Refer a Friend, Receive a Freebie!
As soon as your friend places an order, you will both receive your very own FREE branded gift!
If you have been happy with your experience with Steel City, can you think of anyone else who may benefit from our branded merchandise services?
If the answer is yes, simply send this email to them and if they go on to place an order, we will send you BOTH your very own branded thank you gift! Easy as that! Gifts all round!
* Image is a suggestion of what free gift we may send you
Our Latest Comments
Everything ran smoothly. Quote options were dealt with promptly, and advice was given when requested. I was informed of the handover to a named person to oversee the production, and I was kept informed at every stage of the process and given the tracking info when my order was out for delivery. I have total trust in Steel City to handle and produce great products. My client is also super happy with the final product.
Great products, service and communication as always!
I really like working with Steel City - they are beyond helpful, patient with changes to quotes and really go above and beyond to find a solution. Thank you !
Great as ever - thanks guys!
I’ve been really impressed with the level of service provided. From the outset, the team have been responsive, knowledgeable, and genuinely supportive, making the whole experience smooth and stress-free. Any questions or issues have been dealt with quickly and professionally, and communication has been clear throughout. It’s refreshing to work with a company that truly cares about its customers and consistently delivers on its promises. I wouldn’t hesitate to recommend them and look forward to continuing to work together.
Super fast and informative every step of the way.
We are extremely happy with the service provided by Steel City, from ordering to receipt we have been notified of every step of the process. Thank you