Just wanted to share some overwhelmingly positive feedback about James and his incredible team.
I recently placed a very small, but crucial, order for an embroidered puffa jacket. My original supplier completely let me down, calling late on a Friday afternoon (3:00 PM) to push the committed delivery date from Tuesday to Thursday, which was too late for our filming schedule.
In a panic, I called James's team at 3:05 PM that same Friday, honestly expecting a firm "no." However, I was met with unbelievably helpful and flexible service.
The team, specifically Rowan and David, were absolutely first class! They went above and beyond, making it seem like nothing was too much trouble. Thanks to their efforts, the jacket will now be delivered on Wednesday—a whole day before we need it for filming!
This is old-school customer service at its very best. I can't thank James and the team enough and will absolutely be ordering from them again in the future. Highly, highly recommend!